FAQ's

FAQ's
  • I placed an order but didn’t receive confirmation. What do I do?
    Contact sales@ruby8weaver.com

  • When will I receive my order?

    Due to COVID-19, unfortunately, you can expect delays in receiving your order. 

    Apparel
    Estimated 9.8 business days for production and processing + shipment time

    Spiral Notebooks
    Estimated 2 business days for production and shipment is by FedEx for a delivery time of an additional 2-5 business days.

    Mugs
    Estimated 3-5 business days for production + shipping.

  • Where do you ship?
    Shipping is within the contiguous U.S. including Alaska and Hawaii.

  • What happens if I don’t receive my order or my tracking link is not valid?
    Contact sales@ruby8weaver.com

  • I received a damaged product, what do I do?
    Contact sales@ruby8weaver.com with a photo of the damaged product and we will do what we can to make it right. 

  • What are your exchange, refund, and return policies?
    Please click here to review our policies.