Shipping & FAQ's
Shipping Information
Many of our products have flat shipping. See the rates here.
Shipping times:
- Standard US: 5 to 12 business days (but historically ships between 3 to 5 business days)
- Expedited US: 3 to 5 business days (but historically ships between 2 to 3 business days)
- Overnight US: 1 to 2 business days
International Shipping (outside of the U.S., U.S. Territories or Canada) is not yet available.
Standard Shipping Rates
Standard Shipping 0lb-5lb - $4.90
Standard Shipping 5lb–70lb - $19.90
Expedited Shipping 0lb–1lb - $6.90
Expedited1lb–5lb - $9.90
FAQs
What is the typical production time?
Due to COVID-19, production time for most products is delayed.
Apparel: 10-15 business days
Mugs: 10-15 business days
Journals: 3 business Days
What does "flat rate" mean?
It means that you will be charged a certain rate for a product no matter what the specs are for your product.
Which regions are included in "US Territories"?
Alaska, Hawaii, Puerto Rico, and the US Virgin Islands.
What carriers do you use?
Our warehouse uses a variety of carriers including:
UPS
USPS
FedEx
Royal Mail
DHL
DPD
India Mail
Are there shipping discounts on bulk orders?
If you're placing a bulk order, we will work with you to give you the best price on shipping - please reach out to partner support (sales@ruby8weaver.com).
How do shipping costs work?
Shipping prices are calculated by our system automatically based on the customer's location and the shipping method you select at the time of placing the order. The shipping cost combined with the item cost is the total order cost we will charge you when you place your order with Ruby 8 Weaver.
Do you offer tracking for shipping?
Yes, we offer tracking for almost all of our products. Your tracking number will appear once your order has shipped and you will receive a shipment email notification.
What is your Exchange, Return, and Refund Policy?
All sales are final. Exchanges only.
EXCHANGE Policy:
All products are made to order. When a product received is the wrong size, or if there is damage, we will be happy to provide an exchange, as long as you contact sales@ruby8weaver.com within 7 days of receipt. All products must be unused, and unworn for the exchange to be processed. Buyer is responsible for shipping. NO REFUNDS.
** DISCLAIMER: you must receive exchange approval before sending anything back. Please email (sales@ruby8weaver.com) with your order# and your issue.
**All sale items are FINAL; NO EXCHANGES or REFUNDS
Here is the process of EXCHANGE:
1. Please email sales@ruby8weaver.com to initiate the exchange process. Provide your name, order number, item to be returned and what you would like in exchange. Once approved by our team, send your return package to the following address. Once we receive your package we will ship your exchange item.
Return Address:
RUBY 8 WEAVER
205 KEN PRATT BLVD
STE 120, #30
LONGMONT, CO 80501
2. Once your package is received, it will take 1-3 weeks to process your exchange (sometimes longer), and you will be emailed with confirmation of receipt. If you have questions, you can email: sales@ruby8weaver.com
3. Journals can only be exchanged for the same product. Apparel can be exchanged only for a different size. Mugs may only be exchanged for the same size. Pillows may only be exchanged for the same size and design.
